Service Terms

1. Service Commencement & Onboarding

A service engagement begins only after a formal proposal or Statement of Work (SOW) is accepted and any required initial payment is processed. Following acceptance, our team will initiate an onboarding process to gather necessary brand assets, business details, and account access required to commence work.

2. Scope of Work & Revisions

The exact deliverables, monthly limits, and timelines are exclusively defined in your written proposal. If a detail is not specified in the proposal, it must be agreed upon in writing before related work begins.

• Revisions: Standard packages include a reasonable set of revisions as defined in your specific proposal. Excessive revisions or change requests falling outside the agreed scope will require an impact assessment and may incur additional charges, which will always be presented for your approval before work continues.
• Exclusions: Services not explicitly listed in the proposal (e.g., custom development on a basic SEO retainer) are excluded.

3. Client Responsibilities & Delays

Timely delivery of our services depends on your cooperation. Clients must provide requested content, materials, and approvals within realistic timeframes. Project timelines may be extended proportionately if required assets or approvals are delayed. Dizicom is not liable for performance impacts caused by client delays.

4. Access & Third-Party Dependencies

To execute campaigns, we may require access to marketplace seller dashboards and website backends. We operate with least-privilege access. Our ability to deliver results on platforms like Amazon and Etsy is strictly subject to their respective third-party policies, algorithms, and account review processes.

5. Cancellation & Handover

Either party may terminate the agreement subject to the notice period specified in the service contract. Upon termination and final settlement of all outstanding invoices, Dizicom will execute a handover process. This includes delivering applicable final assets, transferring reports, and removing our access from your proprietary business accounts.