Refund & Cancellation Policy

1. General Principles

At Dizicom, we believe in transparent pricing and fair business practices. Because our services require dedicated time, specialized expertise, and immediate resource allocation, completed work is generally non-refundable. Work scopes, billing frequencies, and deliverables are always agreed upon before commencement.

2. Monthly Recurring Services

For monthly digital marketing and SEO retainers, services are billed transparently for the upcoming cycle. Clients may request cancellation of recurring services. Cancellations take effect at the end of the current paid billing period, subject to the notice requirements detailed in your specific service contract. Refunds are not typically provided for active billing cycles where work is actively being managed.

3. Project-Based & Setup Services

This includes One-Time Website Development, Shopify Store Design, and Marketplace (Amazon/Etsy) Setup.

• Work Not Yet Started: If you cancel before any project work, strategy, or setup has commenced, prepaid fees will be assessed for a refund, minus any transaction fees or initial consultation costs incurred.
• Partially Completed Work: If a project is cancelled midway, refunds for prepaid amounts will be assessed proportionally based on the milestones achieved and the agency time already expended.
• Completed Deliverables: Fees for completed project phases, approved deliverables, and final handovers are strictly non-refundable.

4. Third-Party Costs & Subscriptions

Any payments made for third-party expenses including domain registrations, web hosting, premium themes, and software subscriptions are subject to the terms of those specific third-party providers. Dizicom cannot refund direct third-party platform fees once they have been authorized and incurred.

5. Agency Inability to Deliver

In the rare event that Dizicom is unable to commence or complete a contracted service due to unforeseen internal circumstances, we will promptly notify you. We will assess the situation and issue a fair, proportional refund for the unfulfilled portion of the agreement.

6. How to Request a Cancellation or Refund

Cancellation or refund requests must be submitted in writing via email to hello@dizicom.in. Our team will acknowledge your request and assess it against the agreed contract scope and applicable law. Approved refunds will be processed through the original payment method where supported by our payment provider. Mandatory consumer rights and statutory remedies are not waived by this policy.